Desktop Support Technician II
The Service Desk Technician II, is responsible for resolving business user issues related to IT. This includes implementation of new user desktop hardware and software and everyday service requests relating to PC hardware and software, Printing, end and user Devices. The Service Desk Technician II is responsible for all user-related IT issues in the workplace and ensures business process and quality standards are maintained. This role serves as an incident escalation point of contact for Service Desk I issues. The Service Desk Technician II has a positive attitude, is customer service oriented, patient and willing to train and work with business staff.