Senior Account Executive Operations
Sr. Account Executive of Outsourced Pharmacy Solutions (OPS) is responsible for overall service of assigned OPS accounts and coordination of internal departments in order to provide our clients full services including Central Fill, Mail Order, Clinical Support, Member Services, claims and other related services. The Sr. account Executive role includes externally facing communications directly with clients specific to the administration and service of their programs. Service includes new program set up and implementation, maintaining strong customer relations through proactive contact, plan management including plan utilization analytical reviews/service reviews, measurement of performance guarantees and other key operating metrics, and timely and accurate responses to customer needs. The goal of this position is to: 1) work to provide smooth implementation and 2) ongoing services that result in 3) client satisfaction with 4) proven/new business models that 5) pull through new business and fosters company growth. The Sr. account Executive must plan with the Client Services team, Operations, IT, management and other department staff in order to create, establish and record well-defined business rules for various business models, help facilitate ongoing quality assurance measurements and review processes and procedures for continual improvement and efficiency.