Service Desk Technician Level I
The Service Desk Technician I is responsible for resolving business user issues related to IT. This includes implementation of new user desktop hardware and software and everyday service requests relating to PC hardware and software, printing, end and user devices. The Service Desk Technician I is responsible for all user-related IT issues in the workplace and ensures business process and quality standards are maintained. The Service Desk Technician I has a positive attitude, is customer service oriented, patient and willing to train and work with business staff.